Zigbee is a standard for wireless data transfer that works on the 2,4 GHz frequency. It supports mesh networking with many-to-many network communication and is mainly used for smart home applications. Zigbee’s many-to-many network topology enables large-scale communication networks in which connected Zigbee products repeat the Zigbee signal and therefore extend the network reach. With a compatible smart home system that has a built-in Zigbee gateway, you will be able to control your Zigbee products with your smartphone or tablet. Currently there are several different versions of Zigbee on the market, with Zigbee Light Link and Zigbee Home Automation representing the two older versions and Zigbee 3.0 being the newest version of the Zigbee standard.

Zigbee Light Link was originally developed as a profile specifically for light control and was therefore distinguished by its field of use from its Zigbee twin Zigbee Home Automation. Zigbee 3.0 is the newest Zigbee version which is a consolidation of Zigbee Light Link and Zigbee Home Automation. Zigbee 3.0 enables interoperability of devices with different Zigbee versions and a higher security level. This higher security level is ensured by a QR code printed on every SMART+ Zigbee 3.0 product. This QR code can be used for secured pairing with compatible systems that support this Zigbee 3.0 feature. Our SMART+ Zigbee portfolio was historically based on Zigbee Light Link and is now transformed into Zigbee 3.0. All our SMART+ Zigbee 3.0 products are of course backwards compatible to all previous Zigbee versions.

LEDVANCE offers a broad range of SMART+ Zigbee products. These SMART+ Zigbee products can in general be used with compatible smart home systems that are based on the Zigbee standard. However, we recommend using the SMART+ Zigbee products in combination with one of our official partner systems. For our official partner smart home systems see FAQ section 2 (SMART+ and Partners). The SMART+ Zigbee portfolio can easily be recognized by the official Zigbee logo on every SMART+ Zigbee product packaging.

1.3.1. HOW CAN I FIND OUT IF MY SMART+ ZIGBEE PRODUCT IS USING ZIGBEE 3.0 OR ZIGBEE LIGHT LINK, EVEN IF I LOST THE PACKAGING?
SMART+ Zigbee 3.0 products are distinguishable from SMART+ Zigbee Light Link products by the QR code on the products itself. If your SMART+ Zigbee product has a QR-code printed on, then it is a Zigbee 3.0 product.

To minimize confusion, please be aware that our SMART+ Bluetooth and SMART+ Matter products, which are not compatible with Zigbee or SMART+ Zigbee products due to the use of different technologies, also have a QR code on them. SMART+ Bluetooth products can be distinguished from SMART+ Zigbee products by the packaging (Bluetooth label or by the imprint “Works with Apple HomeKit”) and by the additional Bluetooth identification number (eight-digit numeric code) printed on the product. The QR-Code of Matter products having the description “matter” nearby and using an 11 digits code.

1.3.2. CAN I UPDATE THE FIRMWARE OF MY SMART+ ZIGBEE PRODUCTS FROM ZIGBEE LIGHT LINK TO ZIGBEE 3.0?

No, it is not possible to update SMART+ Zigbee products from Zigbee Light Link to Zigbee 3.0 or vice versa. This is because different hardware had to be used for the two Zigbee versions, which contributes to an increased security level with the latest Zigbee version Zigbee 3.0. Nevertheless, our SMART+ Zigbee 3.0 products are fully backwards compatible to all previous Zigbee standards.

1.3.3. CAN I CONTROL MY SMART+ ZIGBEE PRODUCTS DIRECTLY AND SOLELY WITH MY SMARTPHONE?

No, beside your smartphone you will need a compatible control unit which is able to communicate on the Zigbee standard to control your SMART+ Zigbee products. This might be a compatible, Zigbee enabled smart home system or a compatible voice assistant with a built-in Zigbee hub. You will have the best user experience by controlling our SMART+ Zigbee products with one of our official partner systems. For more information on our partner smart home systems see FAQ section 2 (SMART+ and Partners).
 

1.3.4 CAN I INTEGRATE MY ZIGBEE PRODUCTS INTO THE SMART+ APP?
No, this is not possible. It is important to note that our SMART+ Zigbee products cannot be integrated into our SMART+ app. To control the SMART+ Zigbee products, you will need a compatible zigbee gateway and their corresponding App. The partner gateways can be found below in the SMART PARTNERS section.
 

2.1.1. WHAT DO I NEED TO GET STARTED WITH SMART+ ZIGBEE LAMPS?

You need a smart home system that is compatible with Zigbee Light Link or Zigbee 3.0. These smart home systems usually require a smart home control unit (often called gateway, bridge or hub), an internet connection for installation purposes and a compatible Android or iOS device with the respective smart home app. For our partner smart home systems see the SMART+ website  or the FAQ section 2 (SMART+ and Partners).

2.1.2. DO SMART+ ZIGBEE LAMPS HAVE TO BE ASSEMBLED?

All of our SMART+ Zigbee lamps are plug & play and don’t need to be assembled.

2.2.1. HOW CAN SMART+ ZIGBEE LAMPS BE UPDATED?

SMART+ Zigbee lamps can be updated using free-of-charge firmware updates in order, for example, to improve usability or add new functions or features. To install new firmware, your SMART+ Zigbee lamps need to be connected to a partner smart home system that is authorized to install our firmware. For firmware updates currently authorized systems are the Qivicon/Telekom Magenta SmartHome system and Bosch Smart Home. Additional you can download latest firmware for each product at https://update.ledvance.com/ and do the firmware update in a system, where it is supported like DeConz of Phoscon. Please refer to the FAQ section 2 (SMART+ and Partners) to see if the smart home system you are using is one of our partner systems and supports firmware updates or not.

2.2.2. HOW CAN SMART+ ZIGBEE LAMPS BE CONNECTED TO A COMPATIBLE SYSTEM?

The SMART+ Zigbee lamps must be in pairing mode to connect them to a compatible system. The easiest way to set SMART+ Zigbee lamps into pairing mode is to make sure that they are reset and then simply connect them to electricity. If you power on a SMART+ Zigbee lamp for the first time it is automatically in the pairing mode. For detailed information on how to pair them with the different systems please refer to the respective manufacturer support or see the FAQ section 2 (SMART+ and Partners).

2.2.3. CAN I OPERATE SMART+ ZIGBEE LAMPS USING THE TRADITIONAL LIGHT SWITCH?

Yes. You can use your traditional light switch to turn your SMART+ Zigbee lamps on and off. By pressing the light switch (power supply), the plugged-in SMART+ Zigbee lamps turn on in the default setting. For further information regarding the default settings see question 2.3.1 (WHAT IS THE DEFAULT SETTING OF SMART+ ZIGBEE LAMPS??).

2.2.4. CAN I DIM SMART+ ZIGBEE LAMPS WITH A CONVENTIONAL DIMMER?

No. It is not possible to dim our SMART+ Zigbee lamps with a conventional dimmer. Of course, you can dim SMART+ Zigbee lamps with your compatible Zigbee smart home system.

2.3.1. WHAT IS THE DEFAULT SETTING OF SMART+ ZIGBEE LAMPS?

The default setting of your SMART+ Zigbee lamps depends on their Zigbee version:

a) SMART+ Zigbee Light Link lamps:
For Zigbee Light Link lamps the default factory setting is switched on at 100% brightness with warm-white light. Depending on your smart home system the default setting can be changed in the options.

b) SMART+ Zigbee 3.0 lamps:
For Zigbee 3.0 lamps the default setting will be determined by the last used setting. This last used setting is stored after 30 seconds and includes the color or the color temperature and the brightness of the lamp.

For information about how you identify the Zigbee version of your SMART+ Zigbee Product, see section 1.3.1. (HOW CAN I FIND OUT IF MY SMART+ ZIGBEE PRODUCT IS USING ZIGBEE 3.0 OR ZIGBEE LIGHT LINK, EVEN IF I LOST THE PACKAGING?).

2.3.2. WHICH SMART+ ZIGBEE LAMPS ARE OFFERED AND WHERE CAN I FIND FURTHER INFORMATION?

You will find an overview of the SMART+ Zigbee products here.


2.3.3. HOW DO MY SMART+ ZIGBEE LAMPS RESPOND IN THE EVENT OF A POWER FAILURE?

As soon as power is restored, the plugged-in SMART+ Zigbee lamps switch to the default setting. For further information regarding the default settings see question 2.3.1. (WHAT IS THE DEFAULT SETTING OF SMART+ ZIGBEE LAMPS?).

2.3.4. WHAT IS THE WIRELESS RANGE OF SMART+ ZIGBEE LAMPS?

Our SMART+ Zigbee lamps use the wireless standard Zigbee, which has a similar wireless frequency to WiFi. This means that radio waves can penetrate walls to a certain extent. Depending on the construction material of a building and the existence of obstacles like walls, the signal may be impaired in certain areas. Moreover, the signal cannot penetrate surfaces that are made of electrically conductive materials.In addition, the signal may be impaired depending on the installation situation of the lamp into a luminaire and its material properties.
As long as the Zigbee signal is not impaired, it can reach a range of up to 30 meters between two SMART+ Zigbee products. In addition, the Zigbee signal is repeated by every SMART+ Zigbee product that is connected to the power grid and in the same network.

2.3.5. HOW CAN SMART+ ZIGBEE LAMPS BE RESET?

Individual SMART+ Zigbee lamps can be reset to factory setting (delivery status) and reconfigured without the entire smart home system having to be reinstalled. Just delete the lamp in your smart home system or manually reset it by:
a) Resetting SMART+ Zigbee Light Link lamps:
To reset a SMART+ Zigbee Light Link lamp to factory setting, switch it ON for five seconds then OFF for five seconds five times in succession. Then switch on again and wait until the lamp flashes once briefly as confirmation. The SMART+ Zigbee lamp can now be added to a smart home system again.
b) Resetting SMART+ Zigbee 3.0 RGBW lamps:
To reset a SMART+ Zigbee 3.0 RGBW lamp to factory setting, switch it ON for five seconds then OFF for five seconds five times in succession. When switched on again, the lamp flashes blue, green and red as confirmation and can now be added to a smart home system again.
c) Resetting SMART+ Zigbee 3.0 Tunable White lamps:
To reset a SMART+ Zigbee 3.0 Tunable White lamp to factory setting, switch it ON for five seconds then OFF for five seconds five times in succession. When switched on again, the lamp flashes several times cold white and warm white as confirmation and can now be added to a smart home system again.
d) Resetting SMART+ Zigbee 3.0 Dimmable lamps:
To reset a SMART+ Zigbee 3.0 Dimmable lamp to factory setting, switch it ON for five seconds then OFF for five seconds five times in succession. When switched on again, the lamp dims several times up and down as confirmation and can now be added to a smart home system again.

2.4.1. WHAT CAN I DO IF A SMART+ ZIGBEE LAMP IS NOT WORKING?
Work through the following checklist to exclude common error sources. If you still have not been able to resolve the error yourself, you can contact our support team directly using the following link.
a) Checking the power supply:
Please make sure that the SMART+ Zigbee lamp in question has a working power supply and is switched on. The lamp can only receive commands when the electricity/light switch is turned on.
b) Restarting:
Please disconnect the SMART+ Zigbee lamp in question from its power supply for 30 seconds. After the SMART+ Zigbee lamp is reconnected to the power supply, it may take up to three minutes till the connection between your system and the SMART+ Zigbee lamp is re-established. If the SMART+ Zigbee lamp is still not connected please restart your smart home system, the app of your smart home system and your smartphone or tablet.
c) Reducing of interference factors:
There are various external circumstances that could disrupt the functionality of the SMART+ product. Please try the following to reduce them:

- Reduce the distance between the SMART+ Zigbee product, the smartphone or tablet where the app of the smart home system is installed and the control unit or the next Zigbee network member of your smart home system.

- Turn off devices that produce additional traffic on the 2.4-GHz-frequency in close proximity to the SMART+ Zigbee products and the smart home system.

- Surfaces that are made of electrically conductive materials might have a negative influence on the Zigbee signal. Please try to remove them. Obstacles like walls may also impair the range.
d) Checking Internet and WiFi connections:
When using a smart home system, please make sure it has a working connection to the home network/WiFi router as well as to the Internet. To do this, you must open the smart home app, make sure that the smartphone or other compatible device you are using is connected to the same WiFi home network as the smart home system. If this is not the case, please restart the WiFi router and unplug the smart home system from the socket for at least ten seconds and then plug it back in again.
e) Re-add to system:
It can sometimes help to reset the SMART+ Zigbee lamp in question and then reintegrate it in the smart home system.
Please try first to disconnect the SMART+ Zigbee lamp from the smart home system using the respective app. If that didn’t work, you can also reset SMART+ products without using the App, see question 2.3.5. (HOW CAN SMART+ ZIGBEE LAMPS BE RESET?).
You can then integrate the SMART+ Zigbee lamp into the smart home system again.
f) E-mail support:
If your SMART+ Zigbee lamp is still not working as expected, please contact our support team directly. Our support team will be pleased to provide further assistance.

2.4.2. WHAT CAN I DO IF MY SMART+ ZIGBEE LAMP IS NOT SHOWING THE COLOR CONFIGURATION THAT I SELECTED IN MY SMART HOME APP?

First check if your SMART+ Zigbee lamp is able to show the color you selected. Products labelled “Multicolor” can show RGBW colors, products labelled “Tunable White” can show different types of white color and products labelled as dimmable can only dim the brightness up and down. If that didn’t solve your problem, please have a look at section 2.4.1. (WHAT CAN I DO IF A SMART+ ZIGBEE LAMP IS NOT WORKING?).

2.4.3. WHAT CAN I DO IF MY PROBLEM IS NOT SOLVED BY THE PREVIOUS ANSWERS?

For additional help, please check out the FAQ section 2 (SMART+ and Partners). If your question is still not answered, please contact our support team directly. Our support team will be pleased to provide further assistance.

3.1.1. WHAT DO I NEED TO GET STARTED WITH SMART+ ZIGBEE LUMINAIRES?

You need a smart home system that is compatible with Zigbee Light Link or Zigbee 3.0. These smart home systems usually require a smart home control unit (often called gateway, bridge or hub), an internet connection for installation purposes and a compatible Android or iOS device with the respective smart home app. For our partner smart home systems see FAQ section 2 (SMART+ and Partners).

3.1.2. DO SMART+ ZIGBEE LUMINAIRES HAVE TO BE ASSEMBLED?

Most of our SMART+ Zigbee luminaires are plug & play and don’t need to be assembled. However, the SMART+ Zigbee Luminaires that must be assembled come with all necessary parts for assembling including power supplies, mounting gear or extension cables. For detailed information see the enclosed mounting instructions. If your SMART+ Zigbee Luminaire is not working properly after assembly, see question 3.4.1. WHAT CAN I DO IF A SMART+ ZIGBEE LUMINAIRE IS NOT WORKING?).

3.2.1. HOW CAN SMART+ ZIGBEE LUMINAIRES BE UPDATED?

SMART+ Zigbee luminaires can be updated using free-of-charge firmware updates in order, for example, to improve usability or add new functions or features. To install new firmware, your SMART+ Zigbee luminaires need to be connected to a partner smart home system that is authorized to install our firmware. For firmware updates currently authorized systems, the Qivicon/Telekom Magenta SmartHome system and Bosch Smart Home. Additional you can download latest firmware for each product at https://update.ledvance.com/ and do the firmware update in a system, where it is supported like DeConz of Phoscon. Please refer to the FAQ section 2 (SMART+ and Partners) to see if the smart home system you are using is one of our partner systems and supports firmware updates or not.

3.2.2. HOW CAN SMART+ ZIGBEE LUMINAIRES BE CONNECTED TO A COMPATIBLE SYSTEM?

The SMART+ Zigbee lamps must be in pairing mode to connect them to a compatible system. The easiest way to set SMART+ Zigbee lamps into pairing mode is to make sure that they are reset and then simply connect them to electricity. If you power on a SMART+ Zigbee luminaire for the first time it is automatically in the pairing mode. For detailed information on how to pair them with the different systems please refer to the respective manufacturer support or see the FAQ section 2 (SMART+ and Partners).

3.2.3. CAN I OPERATE SMART+ ZIGBEE LUMINAIRES USING THE TRADITIONAL LIGHT SWITCH?

Yes. You can use your traditional light switch to turn your SMART+ Zigbee luminaires on and off. By pressing the light switch (power supply), the plugged-in SMART+ Zigbee luminaires turn on in the default setting. For further information regarding the default settings see question 3.3.1 (WHAT IS THE DEFAULT SETTING OF SMART+ ZIGBEE LUMINAIRES??).

3.2.4. CAN I DIM SMART+ ZIGBEE LUMINAIRES USING A CONVENTIONAL DIMMER?

No. It is not possible to dim our SMART+ Zigbee luminaires with a conventional dimmer. Of course, you can dim SMART+ Zigbee luminaires with your compatible Zigbee smart home system.

3.3.1. WHAT IS THE DEFAULT SETTING OF SMART+ ZIGBEE LUMINAIRES?

The default setting of your SMART+ Zigbee luminaires depends on the used Zigbee version:
a) SMART+ Zigbee Light Link luminaires:
For Zigbee Light Link products the default factory setting is switched on at 100% brightness with warm-white light. Depending on your smart home system the default setting can be changed in the options.
b) SMART+ Zigbee 3.0 luminaires:
For Zigbee 3.0 products the default setting will be determined by the last used setting. This last used setting is stored after 30 seconds and includes the color or the color temperature and the brightness of the luminaire.
For information about how you identify the Zigbee version of your SMART+ Zigbee Product, see question 1.3.1. (HOW CAN I FIND OUT IF MY SMART+ ZIGBEE PRODUCT IS USING ZIGBEE 3.0 OR ZIGBEE LIGHT LINK, EVEN IF I LOST THE PACKAGING?).

3.3.2. WHICH SMART+ ZIGBEE LUMINAIRES ARE OFFERED AND WHERE CAN I FIND FURTHER INFORMATION?

You will find an overview of the SMART+ Zigbee products here.

3.3.3. IS IT POSSIBLE TO EXTEND THE SMART+ FLEX MULTICOLOR?

Yes. The SMART+ Flex Multicolor supports a total LED stripe length of 6m. You can connect up to 10 flex stripe pieces which each has a length of 60 cm. For additional information have a look at the user instruction of the particular SMART+ Flex.


3.3.4. IS IT POSSIBLE TO EXTEND THE SMART+ BLUETOOTH OUTDOOR FLEX MULTICOLOR?

Please note, due to weather resistance it is not possible to extend the SMART+ Bluetooth Outdoor Flex.


3.3.5. IS IT POSSIBLE TO EXTEND THE SMART+ GARDENPOLE MULTICOLOR OR THE SMART+ GARDENPOLE MINI MULTICOLOR?

Yes. It is possible to extend the SMART+ Gardenpole Multicolor or the SMART+ Gardenpole Mini Multicolor with up to two SMART+ Gardenpole Extension sets or SMART+ Gardenpole Mini Extension sets. For the SMART+ Gardenpole Multicolor this leads to a maximum amount of 11 poles with a total set length of 23 m (incl. cables and power supply connection). For the SMART+ Gardenpole Mini Multicolor this leads to a maximum amount of 11 mini poles with a total set length of 11 m (incl. cables and power supply connection).

3.3.6. HOW DO MY SMART+ ZIGBEE LUMINAIRES RESPOND IN THE EVENT OF A POWER FAILURE?

As soon as power is restored again, the plugged-in SMART+ Zigbee luminaires switch to the default setting. For further information regarding the default settings see question 3.3.1 (WHAT IS THE DEFAULT SETTING OF SMART+ ZIGBEE LUMINAIRES?).

3.3.7. WHAT IS THE WIRELESS RANGE OF SMART+ ZIGBEE LUMINAIRES?

Our SMART+ Zigbee luminaires use the wireless standard Zigbee, which has a similar wireless frequency to WiFi. This means that radio waves can penetrate walls to a certain extent. Depending on the construction material of a building and the existence of obstacles like walls, the signal may be impaired in certain areas. Moreover, the signal cannot penetrate surfaces that are made of electrically conductive materials.
As long as the Zigbee signal is not impaired, it can reach a range of up to 30 meters between two SMART+ Zigbee products. In addition, the Zigbee signal is repeated by every SMART+ Zigbee product that is connected to the power grid and in the same network.

3.3.8. HOW CAN SMART+ ZIGBEE LUMINAIRES BE RESET?

Individual SMART+ Zigbee luminaires can be reset to factory setting (delivery status) and reconfigured without the entire smart home system having to be reinstalled. Just delete the luminaire in your smart home system or manually reset it by:
a) Resetting SMART+ Zigbee Light Link luminaires:
To reset a SMART+ Zigbee Light Link luminaire to factory setting, switch it ON for five seconds then OFF for five seconds five times in succession. Then switch on again and wait until the luminaire flashes once briefly as confirmation. The SMART+ Zigbee luminaire can now be added to a smart home system again.
b) Resetting SMART+ Zigbee 3.0 RGBW luminaires:
To reset a SMART+ Zigbee 3.0 RGBW luminaire to factory setting, switch it ON for five seconds then OFF for five seconds five times in succession. When switched on again, the luminaire flashes blue, green and red as confirmation and can now be added to a smart home system again.
c) Resetting SMART+ Zigbee 3.0 Tunable White luminaires:
To reset a SMART+ Zigbee 3.0 Tunable White luminaire to factory setting, switch it ON for five seconds then OFF for five seconds five times in succession. When switched on again, the luminaire flashes several times cold white and warm white as confirmation and can now be added to a smart home system again.

3.4.1. WHAT CAN I DO IF A SMART+ ZIGBEE LUMINAIRE IS NOT WORKING?

Work through the following checklist to exclude common error sources. If you still have not been able to resolve the error yourself, you can contact our support team directly using the following link.
a) Check if all parts are properly mounted:
1. The following SMART+ Zigbee luminaires have a specific angle and direction in which the connector parts between the power supply and the luminaire need to be connected. The right angle and direction can be identified by the notches on both parts of the respective connection cables:
- SMART+ Outdoor Flex Multicolor
- SMART+ Gardenpole Multicolor
- SMART+ Gardenpole Multicolor Extension
- SMART+ Gardenpole Mini Multicolor
- SMART+ Gardenpole Mini Multicolor Extension
2. The following SMART+ Zigbee luminaires have specific marks on the ends of their connectable parts, which indicate the right direction of connection between two elements. Make sure that the marks between two connected parts are always matching each other:
 
- SMART+ Flex 3P Multicolor,
- SMART+ Flex Extension Multicolor
3. The following SMART+ Zigbee luminaires need to be wired manually for power supply. Make sure that the different wires are connected to their correct counterpart and that the wires are fully stuck in the power connection clamp. Note that the wiring of these luminaires should be done by an electrician:
- SMART+ Outdoor Lantern Multicolor
- SMART+ Outdoor Lantern Modern Wall Multicolor
- SMART+ Ceiling Tunable White
- SMART+ Tibea Ceiling
- SMART+ Tibea Pendant
- SMART+ Tibea Mini

b) Checking the power supply:
Please make sure that the SMART+ Zigbee luminaire in question has a working power supply and is switched on. The luminaire can only receive commands when the electricity/light switch is turned on.
 
c) Restarting:
Please disconnect the SMART+ Zigbee luminaire in question from its power supply for 30 seconds. After the SMART+ Zigbee luminaire is reconnected to the power supply, it may take up to three minutes till the connection between your system and the SMART+ Zigbee luminaire is re-established. If the luminaire is still not connected please restart your smart home system, the app of your smart home system your smartphone or tablet.

d) Reducing of interference factors:
There are various external circumstances that could disrupt the functionality of the SMART+ product. Please try the following to reduce them:
- Reduce the distance between the SMART+ Zigbee product, the smartphone or tablet where the app of the smart home system is installed and the control unit or the next Zigbee network member of your smart home system.
- Turn off devices that produce additional traffic on the 2.4-GHz-frequency in close proximity to the SMART+ products and the smart home system.
- Surfaces that are made of electrically conductive materials might have a negative influence on the Zigbee signal. Please try to remove them. Obstacles like walls may also impair the range.

e) Checking Internet and WiFi connections:
When using a smart home system, please make sure it has a working connection to the home network/WiFi router as well as to the Internet. To do this, you have to open the smart home app, make sure that the smartphone or other compatible device you are using is connected to the same WiFi home network as the smart home system. If this is not the case, please restart the WiFi router and unplug the smart home system from the socket for at least ten seconds and then plug it back in again.

f) Re-add to system:
It can help to reset the SMART+ Zigbee luminaire in question and then reintegrate it in the smart home system.
Please try first to disconnect the SMART+ Zigbee luminaire from the smart home system using the respective app. If that didn’t work, you can also reset SMART+ products without using the App, see question 3.3.8 (HOW CAN SMART+ ZIGBEE LUMINAIRES BE RESET?).
You can then integrate the SMART+ Zigbee luminaire into the smart home system again.

g) E-mail support:
If your SMART+ Zigbee luminaire is still not working as expected, please contact our support team directly. Our support team will be pleased to provide further assistance.

3.4.2. WHAT CAN I DO IF MY SMART+ ZIGBEE LUMINAIRE IS NOT SHOWING
First check if your SMART+ Zigbee product is able to show the color you selected. Products labelled “Multicolor” can show RGBW colors, products labelled “Tunable White” can show different types of white color and products labelled as dimmable can only dim the brightness up and down. If your SMART+ luminaire should be able to show colors but still doesn’t show the right color, then this may be caused by a wrong assembly of the connectors between your SMART+ Zigbee luminaire and the control unit. For this please check out the question 3.4.1 (WHAT CAN I DO IF A SMART+ ZIGBEE LUMINAIRE IS NOT WORKING?).

3.4.3. WHAT CAN I DO IF MY PROBLEM IS NOT SOLVED BY THE PREVIOUS ANSWERS?

For additional help, please check out the FAQ section 2 (SMART+ and Partners). If your question is still not answered, please contact our support team directly. Our support team will be pleased to provide further assistance.

4.2.1. HOW CAN SMART+ ZIGBEE PLUGS BE UPDATED?

SMART+ Zigbee plugs can be updated using free-of-charge firmware updates in order, for example, to improve usability or add new functions or features. To install new firmware, your SMART+ Zigbee plugs need to be connected to a partner smart home system that is authorized to install our firmware. For firmware updates currently authorized systems are the Qivicon/Telekom Magenta SmartHome system. Additional you can download latest firmware for each product at https://update.ledvance.com/ and do the firmware update in a system, where it is supported like DeConz of Phoscon. Please refer to the FAQ section 2 (SMART+ and Partners) to see if the smart home system you are using is one of our partner systems and supports firmware updates or not.

Our SMART+ Zigbee plug is a plug & play solution. To pair it to a compatible smart home system of your choice simply start the pairing process of your smart home system and then connect the SMART+ Zigbee plug to the power grid. In around 30 seconds it should appear in your system. If this fails, please see question 4.4.1. (WHAT CAN I DO IF A SMART+ ZIGBEE PLUG WON’T PAIR TO MY SMART HOME SYSTEM?) or 4.4.2. (WHAT CAN I DO IF A SMART+ ZIGBEE PLUG IS NOT WORKING?).

For detailed information on how to pair them with the different systems please refer to the respective manufacturer support or see the FAQ section 2 (SMART+ and Partners).

4.2.3. WHY IS THE POWER & ENERGY MEASUREMENT DATA OF MY ZIGBEE PLUG NOT SHOWN IN MY SYSTEM?

Please note that not all ZigBee systems are not supporting the power and energy measurement and consequently this data is not shown in their app. Additional please make sure that the ZigBee Plug on your hand is supporting these features.

4.3.1. WHAT IS THE DEFAULT SETTING OF THE SMART+ ZIGBEE PLUGS?

For safety reasons, our SMART+ Zigbee plugs will always be turned off when connected to the power grid.

4.3.2. WHICH SMART+ ZIGBEE PLUGS ARE OFFERED AND WHERE CAN I FIND FURTHER INFORMATION?

You will find an overview of the SMART+ Zigbee products here.

4.3.3. HOW DO MY SMART+ ZIGBEE PLUGS RESPOND IN THE EVENT OF A POWER FAILURE?

For safety reasons, our SMART+ Zigbee plugs will always be turned off when connected to the power grid. This means that as soon as the power is restored your SMART+ Zigbee plug will be off even when it was previously turned on.

4.3.4. CAN I SWITCH SMART+ ZIGBEE PLUGS MANUALLY ON AND OFF?

Yes. The SMART+ Zigbee plugs are equipped with a manual power button. The power button has a status LED which indicates the current status of the plug. For our SMART+ Plug the button is located on the front of the product and for our SMART+ Outdoor Plug the button is located directly next to the socket.

4.3.5. WHAT IS THE WIRELESS RANGE OF SMART+ ZIGBEE PLUGS?

Our SMART+ Zigbee plugs use the wireless standard Zigbee, which has a similar wireless frequency to WiFi. This means that radio waves can penetrate walls to a certain extent. Depending on the construction material of a building and the existence of obstacles like walls, the signal may be impaired in certain areas. Moreover, the signal cannot penetrate surfaces that are made of electrically conductive materials.

As long as the Zigbee signal is not impaired, it can reach a range of up to 30 meters between two SMART+ Zigbee products. In addition, the Zigbee signal is repeated by every SMART+ Zigbee product that is connected to the power grid and in the same network.

4.3.6. HOW CAN SMART+ ZIGBEE PLUGS BE RESET?

Individual SMART+ Zigbee plugs can be reset to factory setting (delivery status) and reconfigured without the entire smart home system having to be reinstalled. Just delete the individual plug in your smart home system. You can also manually reset a SMART+ Zigbee Plug. Press and hold the power button on the plug for at least ten seconds until you hear a clicking noise or see the status LED flashing several times.

4.4.1. WHAT CAN I DO IF A SMART+ ZIGBEE PLUG WON’T PAIR TO MY SMART HOME SYSTEM?

Our SMART+ Zigbee plug is a plug & play solution. Normally it should be possible to pair the SMART+ Zigbee plug by simply starting the pairing process of your compatible smart home system and connecting the SMART+ Zigbee plug to the power grid.

If this didn’t work, follow these steps:

1. Start the pairing process of your smart home system. Your system should open a pairing window in which Zigbee devices are able to pair.
2. Connect the SMART+ Zigbee plug to the power grid.
3. Press and hold the power button on the plug for at least ten seconds until you hear a clicking noise or see the status LED flashing several times.
4. In around 30 seconds the SMART+ Zigbee plug should appear in your system.

4.4.2. WHAT CAN I DO IF A SMART+ ZIGBEE PLUG IS NOT WORKING?

Work through the following checklist to exclude common error sources. If you still have not been able to resolve the error yourself, you can contact our support team directly using the following link. Our support team will be pleased to provide further assistance:

a) Checking the power supply:
Please make sure that the SMART+ Zigbee plug in question has a working power supply. The plug can only receive commands when the electricity is turned on.

b) Restarting:
Please disconnect the SMART+ Zigbee plug in question from its power supply for 30 seconds. After the SMART+ Zigbee plug is reconnected to the power supply, it may take up to three minutes till the connection between your system and the SMART+ Zigbee plug is re-established. If the SMART+ Zigbee lamp is still not connected please restart your smart home system, the app of your smart home system and your smartphone or tablet.

c) Reducing of interference factors:
There are various external circumstances that could disrupt the functionality of the SMART+ product. Please try the following to reduce them:

- Reduce the distance between the SMART+ Zigbee product, the smartphone or tablet where the app of the smart home system is installed and the control unit or the next Zigbee network member of your smart home system.

- Turn off devices that produce additional traffic on the 2.4-GHz-frequency in close proximity to the SMART+ products and the smart home system.

- Surfaces that are made of electrically conductive materials might have a negative influence on the Zigbee signal. Please try to remove them. Obstacles like walls may also impair the range.

d) Checking Internet and WiFi connections:
When using a smart home system, please make sure it has a working connection to the home network/WiFi router as well as to the Internet. To do this, you have to open the smart home app, make sure that the smartphone or other compatible device you are using is connected to the same WiFi home network as the smart home system. If this is not the case, please restart the WiFi router and unplug the smart home system from the socket for at least ten seconds and then plug it back in again.

e) Re-add to system:
It can sometimes help to reset the SMART+ Zigbee plug in question and then reintegrate it in the smart home system.
Please try first to disconnect the SMART+ Zigbee plug from the smart home system using the respective app. If that didn’t work, you can also reset SMART+ products without using the App, see question 4.3.6. (HOW CAN SMART+ ZIGBEE PLUGS BE RESET?).

You can then integrate the SMART+ Zigbee plug into the smart home system again.

f) E-mail support:
If your SMART+ Zigbee plug is still not working as expected, please contact our support team directly. Our support team will be pleased to provide further assistance.

4.4.3. WHAT CAN I DO IF DEVICES CONNECTED TO THE SMART+ ZIGBEE PLUG DON’T SEEM TO BE TURNED OFF COMPLETELY?

For some electrical devices connected to a SMART + Zigbee plug, there may be a problem where status or other LEDs of the device appear to glow after the SMART+ Zigbee plug is turned off. In most cases, this can easily be fixed by rotating the SMART+ Zigbee plug 180 degrees before plugging it into the socket again.

4.4.4. WHAT CAN I DO IF MY PROBLEM IS NOT SOLVED BY THE PREVIOUS ANSWERS?

1.1.1. WHICH AMAZON ALEXA DEVICES ARE COMPATIBLE TO SMART+ ZIGBEE PRODUCTS?

Our SMART+ Zigbee products are directly compatible with an Amazon Echo device with integrated Zigbee Gateway. For all other Amazon Alexa devices without integrated Zigbee Gateway you will need to rely on third party gateway systems like the ones our partners provide. With them you will be able to connect our SMART+ Zigbee products to Amazon Alexa via an Amazon Alexa skill.

1.1.2. HOW CAN I PAIR SMART+ ZIGBEE PRODUCTS WITH AN AMAZON ECHO DEVICE WITH INTEGRATED ZIGBEE GATEWAY?

The SMART+ Zigbee products must be in pairing mode to connect them. The easiest way to set SMART+ Zigbee products into pairing mode is to make sure that they are reset and then simply connect them to electricity. If you power on a SMART+ Zigbee product for the first time it is automatically in pairing mode. Before connecting your SMART+ Zigbee product to electricity, simply ask Alexa to discover your device. Say, “Discover my devices”, or select ‘Add Device’ in the ‘Devices’ section of the Alexa app. For further information on how to pair devices to an Amazon Alexa device please refer to the respective Amazon help & customer service website.

1.1.3. HOW CAN I PAIR SMART+ ZIGBEE PRODUCTS WITH AN AMAZON ALEXA DEVICE WITHOUT A BUILD IN ZIGBEE GATEWAY?

SMART+ Zigbee products can be paired to Amazon Alexa devices without a build in gateway, like the Amazon Echo Dot, via a third party system and their Amazon Alexa skill. To pair a SMART+ Zigbee product to a third party system please make sure that they are compatible and refer to their support page for detailed information on their pairing process. After a successful pairing to the third party system, please open the Amazon Alexa app and go to the menu item ‘Skills’. There you can find the skill of the chosen third system. Follow the on-screen instructions to complete the linking process. After that ask Alexa to discover your device. Say, “Discover my devices”, or select ‘Add Device’ in the ‘Devices’ section of the Alexa app. For further information on how to pair devices to an Amazon Alexa device please refer to the respective Amazon help & customer service website.

1.1.4. WHICH SMART+ ZIGBEE PRODUCTS ARE COMPATIBLE TO AN AMAZON ECHO PLUS OR AMAZON ECHO SHOW (2.GEN. UPWARDS)?

1.2.1. WHAT FEATURES OFFER SMART+ ZIGBEE PRODUCTS IN COMBINATION WITH THE AMAZON ALEXA SYSTEM?

The features offered through the Amazon Alexa system with our SMART+ Zigbee products are manifold. You can control the SMART+ Zigbee products via the app, voice commands or other controllers like our SMART+ Motion Sensors. There are many other possibilities to automate your home, for example with routines or other smart features offered through the Amazon Alexa app. For further information please refer to the Amazon websites and their help & customer service.

1.3.1. MY SMART HOME SYSTEM WASN’T MENTIONED HERE, CAN I STILL USE SMART+ ZIGBEE PRODUCTS WITH IT?

Generally speaking, SMART+ Zigbee products are compatible to all smart home systems that are using Zigbee. However due to restrictions made by the respective system manufacturer we can only assure compatibility and full functionality of our products

1.3.2. WHERE CAN I FIND FURTHER INFORMATION ABOUT THE ALEXA SMART HOME SYSTEM?

More detailed information on the Alexa smart home system can be found on the respective Amazon help & customer service website.

2.1.1. HOW CAN SMART+ ZIGBEE PRODUCTS BE CONNECTED TO THE TELEKOM MAGENTA SMARTHOME SYSTEM?

The SMART+ Zigbee products must be in pairing mode to connect them. The easiest way to set SMART+ Zigbee products into pairing mode is to make sure that they are reset and then simply connect them to electricity. If you power on a SMART+ Zigbee product for the first time it is automatically in pairing mode. Navigate in the Magenta SmartHome app to the pairing screen and select your SMART+ Zigbee product through the step-by-step assistant. The assistant should provide you with detailed information on how to pair your product. For further information, please refer to the Telekom Magenta SmartHome support page or the community.

3.1.2. WHICH SMART+ ZIGBEE PRODUCTS ARE COMPATIBLE TO THE TELEKOM MAGENTA SMARTHOME SYSTEM?

2.2.1. MY SMART HOME SYSTEM WASN’T MENTIONED HERE, CAN I STILL USE SMART+ ZIGBEE PRODUCTS WITH IT?

Generally speaking, SMART+ Zigbee products are compatible to all smart home systems that are using Zigbee. However due to restrictions made by the respective system manufacturer we can only assure compatibility and full functionality of our products with our here mentioned partner systems.

2.2.2. WHERE CAN I FIND FURTHER INFORMATION ABOUT THE TELEKOM MAGENTA SMARTHOME SYSTEM?

More detailed information on the Telekom Magenta SmartHome system can be found on their support page or in the community.

3.1.1. HOW CAN SMART+ ZIGBEE PRODUCTS BE CONNECTED TO THE SAMSUNG SMARTTHINGS SYSTEM?

The SMART+ Zigbee products must be in pairing mode to connect them. The easiest way to set SMART+ Zigbee products into pairing mode is to make sure that they are reset and then simply connect them to electricity. If you power on a SMART+ Zigbee product for the first time it is automatically in pairing mode. To pair a device please follow the instructions provided by the Samsung SmartThings app. It will be necessary to open the pairing window of the SmartThings system and connect your SMART+ Zigbee products to electricity. For detailed information, please refer to their support page.

3.1.2. WHICH SMART+ ZIGBEE PRODUCTS ARE COMPATIBLE TO THE SAMSUNG SMARTTHINGS SYSTEM?

3.2.1. MY SMART HOME SYSTEM WASN’T MENTIONED HERE, CAN I STILL USE SMART+ ZIGBEE PRODUCTS WITH IT?

Generally speaking, SMART+ Zigbee products are compatible to all smart home systems that are using Zigbee. However due to restrictions made by the respective system manufacturer we can only assure compatibility and full functionality of our products with our here mentioned partner systems.

3.2.2. WHERE CAN I FIND FURTHER INFORMATION ABOUT THE SAMSUNG SMARTTHINGS SYSTEM?

More detailed information on the Samsung SmartThings system can be found on their support page .

4.1.1. HOW CAN SMART+ ZIGBEE PRODUCTS BE CONNECTED TO THE BOSCH SMART HOME?

To pair a SMART+ Zigbee device please follow the instructions provided by the Bosch Smart Home app. Therefor the SMART+ Zigbee products must be in pairing mode to connect them. The easiest way to set SMART+ Zigbee products into pairing mode is to make sure that they are reset and then simply connect them to electricity. If you power on a SMART+ Zigbee product for the first time it is automatically in pairing mode.
 
For detailed information to pair SMART+ Zigbee products with the Bosch Smart Home system, please refer to their support page. 

4.1.2. WHICH SMART+ ZIGBEE PRODUCTS ARE COMPATIBLE TO THE BOSCH SMART HOME SYSTEM?
At the Bosch Smart Home system the pairing of SMART+ Zigbee products is only working with scanning the QR-Code on the product or the installation guide. Thus only Zigbee 3.0 products, since these have a QR-Code, can be connected with the Bosch Gateway. Older Zigbee Light Link products cannot be connected.

Bosch Smart Home is providing under this link a list with compatible products.

Further information to Zigbee 3.0 and Zigbee Light Link can be found at FAQ section 1 (SMART+ Zigbee products). For all other questions regarding compatibility feel free to contact our support team.

4.2.1. MY SMART HOME SYSTEM WASN’T MENTIONED HERE, CAN I STILL USE SMART+ ZIGBEE PRODUCTS WITH IT?
Generally speaking, SMART+ Zigbee products are compatible to all smart home systems that are using Zigbee. However due to restrictions made by the respective system manufacturer we can only assure compatibility and full functionality of our products with our here mentioned partner systems.

4.2.2. WHERE CAN I FIND FURTHER INFORMATION ABOUT BOSCH SMART HOME?

More detailed information about Bosch Smart Home can be found on their support page. 

5.1.1. HOW CAN SMART+ ZIGBEE PRODUCTS BE CONNECTED TO HOMEY?
To pair a SMART+ Zigbee device a Homey Pro is needed. For this follow the instructions in the Homey app. Therefor the SMART+ Zigbee products must be in pairing mode to connect them. The easiest way to set SMART+ Zigbee products into pairing mode is to make sure that they are reset and then simply connect them to electricity. If you power on a SMART+ Zigbee product for the first time it is automatically in pairing mode.

5.1.2. WHICH SMART+ ZIGBEE PRODUCTS ARE COMPATIBLE TO HOMEY?

5.2.1. MY SMART HOME SYSTEM WASN’T MENTIONED HERE, CAN I STILL USE SMART+ ZIGBEE PRODUCTS WITH IT?
Generally speaking, SMART+ Zigbee products are compatible to all smart home systems that are using Zigbee. However due to restrictions made by the respective system manufacturer we can only assure compatibility and full functionality of our products with our here mentioned partner systems.

5.2.2. WHERE CAN I FIND FURTHER INFORMATION ABOUT HOMEY?

More detailed information about Homey can be found on their support page.

6.1.1. HOW CAN SMART+ ZIGBEE PRODUCTS BE CONNECTED TO HOMEY?
To pair a SMART+ Zigbee device please follow the instructions provided by the TaHoma by Somfy app. Therefor the SMART+ Zigbee products must be in pairing mode to connect them. The easiest way to set SMART+ Zigbee products into pairing mode is to make sure that they are reset and then simply connect them to electricity. If you power on a SMART+ Zigbee product for the first time it is automatically in pairing mode.

6.1.2. WHICH SMART+ ZIGBEE PRODUCTS ARE COMPATIBLE TO THE SOMFY TAHOMA?

In the Somfy TaHoma system only SMART+ Zigbee 3.0 products are integrated.

Further information to Zigbee 3.0 and Zigbee Light Link can be found at FAQ section 1 (SMART+ Zigbee products). For all other questions regarding compatibility feel free to contact our support team.

6.2.1. MY SMART HOME SYSTEM WASN’T MENTIONED HERE, CAN I STILL USE SMART+ ZIGBEE PRODUCTS WITH IT?
Generally speaking, SMART+ Zigbee products are compatible to all smart home systems that are using Zigbee. However due to restrictions made by the respective system manufacturer we can only assure compatibility and full functionality of our products with our here mentioned partner systems.
 

6.2.2. WHERE CAN I FIND FURTHER INFORMATION ABOUT SOMFY TAHOMA?

More detailed information about Somfy TaHoma can be found on the Somfy webpage.

7.1.1. HOW CAN SMART+ ZIGBEE PRODUCTS BE CONNECTED TO LEGRAND HOME + CONTROL?
To pair a SMART+ Zigbee device please follow the instructions provided by the Legrand Home + Control app. Therefor the SMART+ Zigbee products must be in pairing mode to connect them. The easiest way to set SMART+ Zigbee products into pairing mode is to make sure that they are reset and then simply connect them to electricity. If you power on a SMART+ Zigbee product for the first time it is automatically in pairing mode.

7.1.2. WHICH SMART+ ZIGBEE PRODUCTS ARE COMPATIBLE TO THE LEGRAND HOME + CONTROL?
In the Legrand Home + Control system only SMART+ Zigbee 3.0 products are integrated. Further information to Zigbee 3.0 and Zigbee Light Link can be found at FAQ section 1 (SMART+ Zigbee products). For all other questions regarding compatibility feel free to contact our support team.

7.2.1. MY SMART HOME SYSTEM WASN’T MENTIONED HERE, CAN I STILL USE SMART+ ZIGBEE PRODUCTS WITH IT?
Generally speaking, SMART+ Zigbee products are compatible to all smart home systems that are using Zigbee. However due to restrictions made by the respective system manufacturer we can only assure compatibility and full functionality of our products with our here mentioned partner systems.

7.2.2. WHERE CAN I FIND FURTHER INFORMATION ABOUT LEGRAND HOME + CONTROL?

More detailed information about Legrand Home+ Control can be found on the Legrand webpage.

The ConBee III Stick is a Zigbee USB gateway, which is operated on a PC or a Raspberry Pi. The required software (deCONZ) for Windows or Linux is available from the manufacturer at the following URL: https://phoscon.de/en/conbee3. For the Raspberry Pi, as an alternative to the ConBee USB Stick, there is a plug-on board RaspBee II that offers the same functionality: https://phoscon.de/en/raspbee2. The system only works locally and therefore does not require a connection to a cloud. With the deCONZ software firmware updates of the LEDVANCE Zigbee devices can be performed (see 8.1.3).

8.1.1.  HOW TO CONNECT SMART+ ZIGBEE PRODUCTS WITH PHOSCON GATEWAY?
To connect a SMART+ Zigbee product, launch the Phoscon Web App from the deCONZ program. In this web app, first switch to the connection page by clicking on the 3 horizontal bars at the top left. Then click on Lights in the menu on the left under Devices and then on the "Add new lights" button. To do this, SMART+ Zigbee products must be in pairing mode to connect to a smart home system. To put SMART+ Zigbee products into pairing mode, they must be reset to factory default. Then simply connect the product to the power supply. When you turn on your SMART+ Zigbee product for the first time, it will automatically be in pairing mode.

8.1.2       WHICH SMART+ PRODUCTS ARE COMPATIBLE WITH THE PHOSCON GATEWAY?

With the ConBee II Stick all our lamps, lights and plugs can be used.
For all other questions regarding compatibility feel free to contact our support team.

10.1.3 HOW TO PERFORM A FIRMWARE UPDATE OF A SMART+ ZIGBEE DEVICE?

With the PHOSCON gateway firmware updates for our Zigbee devices can be performed. The necessary firmware images are available on our update server https://update.ledvance.com/. A detailed manual for the firmware update can be found at Phoscon: OTA-Update for LEDVANCE devices.
 

10.2.1.    MY SMART HOME SYSTEM WASN’T MENTIONED HERE, CAN I STILL USE SMART+ ZIGBEE PRODUCTS WITH IT?
Generally speaking, SMART+ Zigbee products are compatible to all smart home systems that are using Zigbee. However due to restrictions made by the respective system manufacturer we can only assure compatibility and full functionality of our products with our here mentioned partner systems.
 

10.2.2.  WHERE CAN I FIND FURTHER INFORMATION ABOUT PHOSCON GATEWAY?

More information about ConBee II Stick and Phoscon can be found on the Phoscon website.